Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
Competitive hourly base pay, plus tips
Merit-based pay increases
Complimentary service membership
Work with dogs ALL DAY!
About the Position:
The Front Desk Associate is a key position at Scenthound, focused on providing exceptional service to every customer and selling memberships.
This position requires:
Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
Computer/ Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Willingness to work in a smoke-free environment
Weekend availability
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound assistant Manager and eventually Manager! Previous experience working with dogs is a huge benefit and those candidates will be desired.
Tasks:
Drive membership sales through health and wellness education
Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer - responsible for daily cash handling